Terms and conditions

Complaints and appeals about results and course provision

Our centre has a rigorous internal complaints and appeals procedure which ensures that all queries and dissatisfaction is dealt with professionally and efficiently. Every case will be dealt with individually and all aspects of the complaint/appeal will be heard by the senior management team.

If the candidate is not satisfied that the issue has been dealt with adequately they have the right to appeal to Cambridge ESOL Central Office in writing. If they are disputing a grade then Cambridge ESOL holds a Grade Review Meeting where candidates`grades are reviewed.

All complaints must be made no longer than two weeks after candidates have received their provisional grades.

Equal Opportunities Policy

The aim of this policy is to communicate the commitment of the director, course tutors and administrative staff to the promotion of equality of opportunity in the areas of admission and potential future employment.

It is our policy to provide admission and employment equality to all, irrespective of gender, including gender reassignment, marital or civil partnership status, having or not having dependants, religious belief or political opinion, race (including colour, nationality, ethnic or national origins), disability, sexual orientation, age

We are opposed to all forms of unlawful and unfair discrimination. All trainees and potential employees will be treated fairly and will not be discriminated against on any of the above grounds. Decisions about selection and potential recruitment after the course will be made objectively and without unlawful discrimination. Our equal opportunities policy will help all those who train with us and who work for us to develop their full potential and the talents and resources of the workforce will be utilised fully to maximise the efficiency of the Institute of Modern Languages.